Education Course Catalog

This five day ILT course enables students to understand advanced concepts and acquire Universal CMDB (UCMDB) development skills. Advanced topics are discussed and implementation methods and techniques are demonstrated using hands-on exercises. Jython, Java, and Web Services are introduced in the context of UCMDB. The hands-on lab environment uses UCMDB version 10.2 Digital Learning is included at no charge.

Delivery Type

Instructor-led (ILT) and Virtual (VILT)

Duration

5 Days with Digital Learning

Audience

Architects, Project Manager, application modellers, discovery engineers, and UCMDB implementation consultants.

This learning bundle provides an Instructor-led course along with Digital Learning content (training + simulated hands-on) to help you master and apply Micro Focus Software solutions. The courses within this bundle are listed below. Purchase of the ILT Bundled course will entitle the named individual learner 12 months of unlimited access to the Digital Learning content, and the Instructor-led course.

This IT Operations Management Portfolio Digital Learning Bundle contains Micro Focus Digital Learning courses focused on understanding and applying ITOM. The course available are listed below and additional content may be added in the future. This is a licenses named user license of Digital Learning.

For purchasing quantities between 5 and 100 users, see this link for Tiered pricing.

Participants in this training learn the skills required to build and modify existing workflows to support business processes, use rule sets and rule types to define business rules, use the Task Planner to design and schedule planned tasks, and describe authorization roles and security areas. This course covers Process Designer for Service Manager version 9.40 Codeless mode, in which Process Designer workflows and functionality are fully implemented for the following modules: Knowledge Management, Service Desk, Incident Management, Problem Management, Change Management, Request Fulfillment, and Service Level Management.

Delivery Type

Instructor-led (ILT) and Virtual (VILT)

Duration

3 Days

Audience

System Administrator

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This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises. This course covers software versions 9.5 and the hands-on labs use the version 9.50 applications and version 9.51 server and clients. This course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes. Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

Delivery Type

Instructor-led (ILT) and Virtual (VILT)

Duration

5 Days

Audience

Service Manager, Process Owner, Project Manager

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This class is targeted at System Administrator and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Delivery Type

Instructor-led (ILT) and Virtual (VILT)

Duration

5 Days

Audience

Service Manager, System Administrator, Developer, Manager

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This Service and Portfolio Management Digital Learning Bundle contains Micro Focus Digital Learning courses focused on understanding and applying SPM (like SMAX, Asset Manager, Service Manager and UCMDB. The course available are listed below and additional content may be added in the future. This is a licenses named user license of Digital Learning.

For purchasing quantities between 5 and 100 users, see this link for Tiered pricing.

This course covers how a business end user will use the Service Management Automation X (SMAX) Service Portal for all their IT support needs. SMAX is a new suite designed to simplify the way enterprises manage their IT services and assets. It applies the thoroughness of IT processes aligned with Information Technology Infrastructure Library (ITIL), but also brings a new angle to the process thanks to the extensive use of embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

2 Hours

Audience

IT Service End Users

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This course covers how a Service Desk agent uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1.5 Hours

Audience

IT Service Desk Staff

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This course covers how a Support Engineer uses the Service Management Automation X (SMAX) Agent Interface to process and resolve support and infrastructure issues including Incidents, Problems, Changes, and Release. SMAX is a new suite designed to simplify the way enterprises manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

3.5 Hours

Audience

IT Support Engineers

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This course covers how a configuration and asset manager uses the Service Management Automation X (SMAX) agent interface to obtain and maintain current information about business services and devices that can be used in tracking defects, change requests, and problems. You are a service asset and configuration manager who wants to describe the services and all its components, collect current information about a new Online Book Store business service to close defects, fulfill change requests, and solve problems as well as manage contracts with the vendors. This course helps you to create, handle, and track these individual assets that support your business services. You are new to SMAX. This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, and 2019.02 versions. However, the hands-on lab exercises in this course use SMAX 2019.02.

Delivery Type

Bundled With DIgital Learning

Duration

2 days

Audience

IT Configuration and Asset Manager

This course covers how a configuration and asset manager will use the Service Management Automation X (SMAX) agent interface to obtain and maintain current information about business services and devices which are used in tracking defects, change requests, and problems. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

2 Hours

Audience

Configuration and Asset Managers

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This course covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize, and continuously improve different processes by ensuring compliance with enterprise policies. You are a service or process owner who wants to design catalog offerings for an online bookstore with defined targets, create knowledge materials for easy usage of this offering and handle any issue, provide ideas, derive proposals for a project, program, and application portfolio implementation. You are going to follow through creating, categorizing, prioritizing, managing, and collecting, through to tracking these comprehensive helpdesk solution processes that manage support and service requests, incidents, change requests, and problems. You are new to SMAX. This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, and 2019.02 versions. However, the hands-on lab exercises in this course use SMAX 2019.02.

Delivery Type

ILT/VILT

Duration

4 days

Audience

Service or Process Owners

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1 Hour

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1 Hour

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

30 minutes plus hands-on

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1 Hour

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1 Hour

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1 Hour

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

1 Hour

Audience

Service or Process Owners

deleteMeJQuery

This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Delivery Type

Digital Learning

Duration

8 Hours

Audience

Service or Process Owners

deleteMeJQuery